Privacy policy

Privacy Policy

Last Updated: 8 September 2026

This Privacy Policy describes how ALE VENTURE PRIVATE LIMITED, operating Vantivo.in under the VANTIVO brand, collects, uses, and protects information when customers visit or purchase from our website.

Information We May Collect

We may collect information including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order information
  • Products purchased
  • Payment status
  • IP address
  • Browser and device information
  • Website interactions
  • Customer support communications

How We Use Your Information

We may use customer information to:

  • Process and fulfil orders
  • Arrange deliveries
  • Process payments
  • Provide customer support
  • Manage returns and refunds
  • Prevent fraud
  • Improve our website and services
  • Communicate order updates
  • Send marketing communications where permitted
  • Comply with legal and regulatory obligations

Shopify

Our online store is hosted using Shopify. Shopify may process certain customer information to provide ecommerce infrastructure and related services.

Payment Providers

Payment information may be processed by third-party payment gateways, banks, UPI providers, card networks, and financial institutions.

Courier and Logistics Partners

We may share information including your name, phone number, delivery address, and order details with courier and logistics providers where necessary to deliver your order.

Advertising and Analytics

We may use cookies, analytics tools, advertising pixels, and similar technologies to understand website activity, improve our services, and measure advertising performance.

Cookies

Cookies and similar technologies may be used for:

  • Shopping cart functionality
  • Customer sessions
  • Website performance
  • Analytics
  • Personalization
  • Advertising measurement
  • Fraud prevention

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect customer information.

However, no method of online transmission or storage can guarantee absolute security.

Data Retention

Information may be retained for as long as reasonably necessary for order fulfilment, accounting, legal requirements, fraud prevention, dispute resolution, and customer service.

Your Rights

Depending on applicable law, you may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal and operational retention requirements.

Children

Our website is intended for individuals legally capable of entering into transactions, or individuals using the website under appropriate parental or guardian supervision.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal requirements.

Privacy Contact

VANTIVO
Operated by ALE VENTURE PRIVATE LIMITED
C 1103, MGI Gharaunda,
Rajnagar Extension, Ghaziabad,
Uttar Pradesh – 201017, India

Email: contact@vantivo.in