Refund & Return Policy

Last Updated: 8 September 2026

Thank you for shopping with VANTIVO. This Refund & Return Policy applies to purchases made through Vantivo.in, operated by ALE VENTURE PRIVATE LIMITED.

5-Day Return Policy

We offer a 5-day return policy from the date your order is delivered.

To be eligible for a return:

• The return request must be raised within 5 days of delivery.
• The product should be unused, undamaged, and in substantially the same condition in which it was received.
• Original packaging, accessories, manuals, freebies, and other supplied items should be returned wherever applicable.
• Proof of purchase or your order number may be required.

To request a return, email us at contact@vantivo.in.

Please include:

• Your order number
• Customer name
• Reason for return
• Photos or videos of the product, if requested

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, please contact us as soon as possible and within the 5-day return period.

We may request photographs or videos of:

• The product
• Packaging
• Shipping label
• Damage or defect

After verification, we may provide a replacement, return, or refund as applicable.

Non-Returnable Products

Returns may not be accepted for:

• Products damaged due to customer misuse
• Products returned with missing accessories or parts
• Products showing excessive use
• Items specifically marked as non-returnable on the product page
• Products that cannot be returned for hygiene or safety reasons where clearly disclosed before purchase
• Free gifts or promotional items unless defective

Nothing in this policy limits any rights available to customers under applicable Indian law.

Refund Processing

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds are generally processed within 5–7 working days.

After the refund is initiated by us, additional processing time may be required by your bank, card issuer, payment gateway, or UPI provider.

Prepaid Order Refunds

For orders paid through UPI, debit card, credit card, or net banking, refunds will normally be processed to the original payment method wherever technically possible.

Cash on Delivery Refunds

For Cash on Delivery orders, approved refunds may be processed through bank transfer, UPI, or another available refund method.

Customers may be required to provide valid bank account or UPI details.

Shipping Charges

Original shipping charges, if any, may not be refundable unless the product received was defective, damaged, incorrect, or a refund is otherwise required under applicable law.

Contact Us

VANTIVO
Operated by ALE VENTURE PRIVATE LIMITED
C 1103, MGI Gharaunda,
Rajnagar Extension, Ghaziabad,
Uttar Pradesh – 201017, India

Email: contact@vantivo.in