Terms of service

Terms of Service

Last Updated: 8 September 2026

These Terms of Service govern your use of Vantivo.in, operated by ALE VENTURE PRIVATE LIMITED.

By accessing our website or purchasing from VANTIVO, you agree to these Terms of Service.

1. Online Store Terms

You agree to provide accurate, complete, and current information when placing an order.

You must not use our website, products, or services for any unlawful or prohibited purpose.

2. Product Information

We make reasonable efforts to display product descriptions, photographs, specifications, prices, and other information accurately.

Actual product appearance, packaging, colours, or minor details may occasionally vary due to:

  • Screen settings
  • Packaging updates
  • Manufacturing changes
  • Photography and lighting

Nothing in this clause limits rights available where a product is materially different from the product ordered.

3. Pricing

Prices displayed on Vantivo.in are in Indian Rupees unless otherwise stated.

We reserve the right to change product prices before an order is placed.

In case of an obvious pricing or technical error, we may contact the customer before fulfilment or cancel the affected order and refund any payment received.

4. Orders

We may refuse or cancel orders because of:

  • Inventory problems
  • Incorrect customer information
  • Suspected fraud
  • Payment failure
  • Pricing errors
  • Courier serviceability issues
  • Legal or regulatory restrictions

5. Payments

Available payment methods may include:

  • Cash on Delivery
  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking

6. Delivery

We currently deliver within India only.

We do not ship internationally.

Estimated delivery time is generally 4–7 working days.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.

7. Returns and Refunds

Eligible products may be returned within 5 days of delivery, subject to our Refund & Return Policy.

Approved refunds are generally processed within 5–7 working days.

8. Intellectual Property

Unless otherwise stated, website content including VANTIVO branding, logos, graphics, designs, website layout, original text, and product photography is owned by or licensed to ALE VENTURE PRIVATE LIMITED.

Such content may not be copied, reproduced, distributed, or commercially exploited without authorization, except where permitted by applicable law.

9. Third-Party Services

Our website may use third-party services including:

  • Shopify
  • Payment gateways
  • Courier and logistics companies
  • Analytics platforms
  • Advertising platforms

10. Prohibited Activities

You must not:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to the website
  • Introduce malicious software or code
  • Attempt fraudulent purchases
  • Abuse return or Cash on Delivery facilities
  • Copy protected website content without authorization

11. Limitation of Liability

To the maximum extent permitted by applicable law, ALE VENTURE PRIVATE LIMITED will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable Indian law.

12. Governing Law

These Terms shall be governed by the laws applicable in India.

Any dispute shall be subject to applicable law and the jurisdiction of competent courts, without limiting statutory consumer rights or remedies available under applicable law.

13. Changes to These Terms

We may update these Terms from time to time. The latest version published on Vantivo.in will apply from its effective date.

14. Contact Information

VANTIVO
Operated by ALE VENTURE PRIVATE LIMITED

C 1103, MGI Gharaunda,
Rajnagar Extension, Ghaziabad,
Uttar Pradesh – 201017,
India

Email: contact@vantivo.in