Cancellation Policy

Cancellation Policy

Last Updated: 8 September 2026

Orders placed on Vantivo.in may be cancelled before dispatch where cancellation is operationally possible.

How to Request Cancellation

To request an order cancellation, email us at contact@vantivo.in with your order number and customer details.

Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be possible.

After receiving the product, customers may request a return subject to our 5-Day Return Policy.

Cancellation by VANTIVO

We may cancel an order due to:

  • Product unavailability
  • Payment verification failure
  • Incorrect pricing caused by a technical error
  • Incorrect or incomplete customer information
  • Suspected fraudulent activity
  • Courier serviceability issues
  • Operational circumstances preventing fulfilment

Refund for Cancelled Prepaid Orders

If a prepaid order is cancelled by us, the applicable refund will normally be initiated to the original payment method.

Approved refunds are generally processed within 5–7 working days.

Contact Us

VANTIVO
ALE VENTURE PRIVATE LIMITED
C 1103, MGI Gharaunda,
Rajnagar Extension, Ghaziabad,
Uttar Pradesh – 201017, India

Email: contact@vantivo.in